At Lucca Furniture, we strive to provide a seamless and reliable delivery experience for all our customers across Canada. Please review our shipping policy below to understand the process and expectations for your order.
1. Shipping Areas: We offer shipping across Canada. If you are located in a remote area, additional shipping fees may apply. Please contact our customer service team for more information on shipping to your location.
2. Processing Time: All orders are processed within 2-5 business days. You will receive a notification once your order has been shipped, along with tracking information.
3. Delivery Times: Delivery times vary depending on your location and the availability of the items ordered. Typically, delivery takes between 7-14 business days after your order has been processed. For custom or special orders, delivery times may be longer, and we will keep you informed of any delays.
4. Shipping Fees: We offer shipping and pick up from our warehouse. Shipping cost is going be charged later and shipping quote will be provided.
5. Delivery Process: Our delivery team will contact you in advance to schedule a delivery appointment. Please ensure someone is available to receive the delivery on the scheduled date. Our team will deliver your items to your room of choice, but they do not handle assembly or removal of old furniture unless specified.
6. Damaged or Missing Items: We take great care to ensure your items arrive in perfect condition. Please inspect your order upon delivery. If you notice any damage or if any items are missing, please notify our delivery team immediately and contact our customer service within 48 hours at [contact email or phone number]. We will work quickly to resolve the issue.
7. Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy page.
8. International Shipping: Currently, we do not offer international shipping outside of Canada.
Contact Us: If you have any questions or need further assistance with your shipping, please contact our customer service team at [contact email or phone number]. We are here to help!
