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Warranty

At Lucca Furniture, we stand behind the quality and craftsmanship of our products. Our warranty policy is designed to provide you with peace of mind, knowing that your purchase is protected. Please review the details of our warranty coverage below.

1. Warranty Coverage:

  • Our furniture comes with a limited warranty that covers defects in materials and workmanship for a period of 1 year from the date of delivery.
  • This warranty applies to the original purchaser and is non-transferable.
  • The warranty covers structural integrity, including frame, stitching, and workmanship.
  • Normal wear and tear, including fading, pilling, and scratches, is not covered under this warranty.

2. Exclusions:

  • This warranty does not cover damages caused by:
    • Improper care, misuse, or abuse
    • Accidents or alterations
    • Exposure to extreme conditions such as moisture, sunlight, or temperature
    • Commercial use, unless the item is specifically designed for commercial settings
  • Upholstery fabric and leather are subject to variations in color and texture; such variations are not considered defects.
  • Any modifications made to the furniture by the customer or unauthorized parties void this warranty.

3. Claim Process:

  1. Contact Us: To make a warranty claim, please contact our customer service team at [contact email or phone number] with your order number, a description of the issue, and photos of the defect.
  2. Evaluation: We will evaluate your claim and, if approved, will provide a resolution which may include repair, replacement, or a partial/full refund at our discretion.
  3. Repair or Replacement: If repair is chosen as the solution, we will coordinate the repair service at no cost to you. If a replacement is necessary and the exact product is unavailable, we will offer a similar item of equal value.

4. Customer Responsibilities:

  • Proper care and maintenance of your furniture are essential to ensure its longevity and coverage under this warranty. Please refer to the care instructions provided with your product.
  • It is the customer’s responsibility to transport the item to the designated repair center, if applicable, unless otherwise specified.

5. Limitations:

  • Lucca Furniture’s liability is limited to the original purchase price of the item.
  • We are not responsible for any incidental or consequential damages arising from the use of our products.

Contact Us: For any warranty inquiries or to start a claim, please reach out to our customer service team at [contact email or phone number]. We are committed to providing you with the best service and ensuring your satisfaction with our products.